Contact us anytime by: EMail!

We have been in business for 3 years. We work very hard everyday to follow standard business practices that continue to keep us in business are keep our customers happy! We will do everything in our power to earn your trust and look forward to building a relationship with you.

PRODUCT SELECTION HELP:
Our staff is here to assist you in any way we can. If you email us, you will receive a response within 1 business day. We will do our best to help you receive the perfect gift you are looking for.

SHIPPING AND HANDLING
Our shipping and handling is base on a percentage of the total order amount.
All of our gifts are sent in a brown shipping box, astandard USPS box (if shipping to a PO Address) or a UPS Red Express box with the address you supply us and our return address. PLEASE NOTE THAT SELECTING 2ND DAY SHIPPING DOES NOT MEAN YOU PACKAGE WILL BE SHIPPED ANY FASTER. Even though we try very hard, sometimes we are out of stock on certain items which will cause a delay in shipping your package. Also, if you are shipping your items to an APO or FPO address, we cannot be responsbile for lost packages or packages that are delayed in delivery.

PERSONAL INFORMATION POLICY:
We are very aware of your concerns and we take your privacy very seriously, that is why we have taken steps necessary in order to give our customers the assurance they expect and need when making a purchase. Secret4Us is a secure site with the highest regard for your private information. We do not release any of your private information. Secret4Us is a secure source for purchasing products. Due to the design of the site you may or may not see the security lock at the bottom of your screen. Please rest assured that our SSL certificate IS working even if you don't see the lock.

WHY DO WE ASK FOR YOUR PHONE NUMBER?
Are you going to call me? No!.. not unless we have a problem delivering your order - and then it will be UPS calling you, not us!

RETURN POLICY:
Due to the personal nature of our items we are unable to accept returns for any reason other than defective items. If your item is defective, please ship the item to us and we will replace it for the exact same item at no charge to you.

REFUSED SHIPMENTS:
All refused shipments will be charged the price of the shipping and a 25% restocking fee. If you would like to cancel you order, please email us and let us know.

WARRANTY INFORMATION:
We give you a 30 day warranty on all your purchases, after that, you will need to contact the manufacturer. Most of our items come with a 90 day warranty. Contact us if you cannot find the manufacturer and will be will glad to assist.

Please feel free to contact us anytime - we are here to help!: Email!